Refund Policy
Effective Date: August 14, 2026
1. Overview
This Refund Policy applies to all video editing and content production services purchased from Evolvt ("Evolvt," "we," "us," or "our") through https://www.evolvt.ai or any related proposal, invoice, or Project Agreement. Please read this Policy carefully before purchasing our Services. By engaging Evolvt, you agree to the terms below.
2. Payment Terms
Unless otherwise agreed in writing, full payment is required prior to the commencement of any project. Work will not begin until payment has been received in full.
3. Cancellations Before Work Begins
If you cancel a project before Evolvt has begun any work, including footage review, planning, or editing, you are eligible for a full refund, less any non-recoverable third-party costs already incurred on your behalf, if applicable.
4. Cancellations After Work Has Begun
Once Evolvt has begun work on a project, including but not limited to reviewing footage, drafting edits, or producing any deliverable, payments become non-refundable, as they reflect time, resources, and creative labor already committed to your project. If you wish to cancel a project that is already underway, please contact us as soon as possible. We will make reasonable efforts to work with you, but cannot guarantee a refund for work already performed.
5. Dissatisfaction with Deliverables
We want you to be happy with your content. If you are not satisfied with a delivered edit, please contact us within 7 days of delivery so we can address your concerns, which may include revisions within the scope agreed upon in your Project Agreement. Dissatisfaction alone, after Deliverables have been completed and delivered as agreed, does not automatically entitle a client to a refund; our goal is always to resolve concerns through revisions and communication first.
6. Non-Delivery by Evolvt
If Evolvt fails to deliver the agreed Services entirely, and no reasonable alternative or resolution can be reached, you may be entitled to a full or partial refund of amounts paid for the undelivered portion of the project, at Evolvt's discretion, based on the specific circumstances.
7. How to Request a Refund
To request a refund, contact us at contact@evolvt.ai with your name, project details, and the reason for your request. We will review your request and respond within a reasonable timeframe, typically within 5 to 10 business days.
8. Method of Refund
Approved refunds will be issued to the original payment method used for the purchase, unless otherwise agreed.
9. Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Effective Date."
10. Contact Us
Questions about this Refund Policy can be directed to:
Evolvt
Email: contact@evolvt.ai
Website: https://www.evolvt.ai